Calculating the Value of Cutting 100 Steps
MM: Then at that point, you applied activity-based costing. We already identified that the current-state workflow entailed 300 steps. How many steps did the new, enhanced workflow—entail? TM: 200. MM:...
View ArticleDocumentation Drives Success
Getting it right up front really sped up the time-to-value. Thus, your end-to-end visual depicted the future-state of the workflow AND training modules with the right individuals already up-to-speed...
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